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SHIPPING

ORDER PROCESSING

If your item is in stock, please allow Urban Dhago 1 - 2 business days to process your order.

Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time!

Once shipped, you will be emailed with a Royal Mail tracking number to follow your order’s journey home.

Please note we do not dispatch on Sundays or public holidays.

SHIPPING WITHIN UNITED KINGDOM

All orders are shipped via Royal Mail UK parcel services.

* STANDARD DELIVERY | £3.50 | 3-5 business days

* 1ST CLASS SIGNED FOR | £6.70 | 2-3 business days

*  TRACKED & SIGNED | £8.95 | 1 business day

SHIPPING OUTSIDE UNITED KINGDOM

We only use International Tracked & Signed services for shipping parcels outside the United Kingdom

* INTERNATIONAL TRACKED & SIGNED | EUROPE | £12.50

* INTERNATIONAL TRACKED & SIGNED | REST OF THE WORLD | £18.50

ORDER TRACKING

Once shipped, you will be notified via e-mail. If you have chosen express delivery, you will be e-mailed with a Royal Mail Post tracking number to follow your order's journey home.

You will be able to track your item through the Royal Mail website: https://www.royalmail.com/track-your-item

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at support@urbandhago.com

Any delivery date or time specified by us is a best estimate only and Urban Dhago will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Once shipped, Urban Dhago does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame, Urban Dhago will assist you to open a case enquiry with Royal Mail Post.